Refund and Returns Policy

1. General Overview

At uniongo, we are committed to providing high‑quality products and a satisfactory shopping experience. This Refund and Returns Policy explains the conditions under which you may return items and receive a refund.

2. Eligibility for Returns

2.1 Time Frame

Requests for returns must be submitted within 30 calendar days from the date you receive the product.

2.2 Condition of Items

To be eligible for a return, the item must be:

• Unused, undamaged, and in its original condition.
• In the original packaging, including any accessories, manuals, and tags.

2.3 Non‑Returnable Items

The following products cannot be returned or refunded:

• Personalized or custom‑made items.
• Final‑sale merchandise marked as such.
• Products that have been opened, used, or altered.

3. Return Process

3.1 Initiating a Return

To start a return, contact our support team at [email protected] or call +1(806)737-9486‑9486. Provide your order number, the item(s) you wish to return, and the reason for the return.

3.2 Return Authorization

After reviewing your request, we will issue a Return Authorization Number (RAN) and detailed instructions for shipping the product back to us.

3.3 Shipping Costs

Unless the return is due to a defect or an error on our part, you are responsible for all return shipping costs. We recommend using a trackable shipping method.

4. Refunds

4.1 Refund Method

Refunds will be issued to the original payment method used for the purchase.

4.2 Processing Time

Once we receive and inspect the returned item, refunds are processed within 7 business days. The total time for the refund to appear in your account depends on your financial institution.

4.3 Partial Refunds

If the returned item is not in its original condition, we reserve the right to issue a partial refund reflecting the diminished value.

5. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect product, contact us within 7 days of receipt. We will arrange a replacement or a full refund, including return shipping costs.

6. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the product upon delivery and report any issues promptly.
• Follow the return instructions and include the RAN on the package.

7. Legal Disclaimer

This Refund and Returns Policy does not affect your statutory rights. We reserve the right to modify this policy at any time, with changes taking effect upon posting on the website. Continued use of the site after modifications constitutes acceptance of the updated policy.

8. Contact Information

If you have questions about this policy, please reach out to us:

Email: [email protected]
Phone: +1(806)737-9486‑9486
Address: Address not provided